FAQs

Once you place an order, you will receive a confirmation email with your order number. If you haven't received the order confirmation in your inbox, you might want to check your spam or trash folder. If you still don't find the email, do not hesitate to write to us at theartland.in@gmail.com

You cannot add new products to an order that has already been placed, but you can always place a new order for the needed products.

Once your order has been shipped, you will receive a message with the shipment details. Along with the AWB and cargo number, it will also list the courier service's name. Your order can be followed up on at their website.

No, we don't have a return policy for our products. About our return policy, you can read more.

No, we do not have exchange policy. In case of any faulty or wrong product, please go through our store policies.

On a case-by-case basis, any actual instances of damage, missing product(s), or incorrect delivery of the product(s), shall be taken into consideration. Within 24 hours after receiving the product, the consumer must bring the issue to our attention (s). Within 24 hours after delivery, all claims for shortages or damages must be submitted via email to theartland.in@gmail.com along with relevant photographs or videos. The customer's complaint will not be taken into consideration if they fail to notify us of the situation within the allotted time frame (24 hours following delivery).

If any item is missing in the order, please send photographs or videos of the same along with your order number to theartlandpune@gmail.com within 24 hours after delivery. We'll be glad to help you with this. The customer's complaint will not be taken into consideration if they fail to notify us of the situation within the allotted time frame (24 hours following delivery).

Once you place an order, you will receive a confirmation email with your order number. If you haven't received the order confirmation in your inbox, you might want to check your spam or trash folder. If you still don't find the email, do not hesitate to write to us at theartlandpune@gmail.com

The following payment methods are available for you to make payment:

• Credit/Debit card

• Net Banking

• Unified Payment Interface (UPI)

Note:

We do not accept cash on delivery.